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General
Peter Fonagy reflects on whether trustees should be paid
Peter Fonagy, Chief Executive, The Anna Freud Centre
Peter Fonagy, Chief Executive, The Anna Freud Centre
Peter Fonagy: when trustees and boards are helpful, and when they are not.
Peter Fonagy, Chief Executive, The Anna Freud Centre
Peter Fonagy, Chief Executive, The Anna Freud Centre
Peter Fonagy on the Anna Freud Centre’s Board-CEO relationship, and getting the right trustees
Peter Fonagy, Chief Executive, The Anna Freud Centre
Peter Fonagy, Chief Executive, The Anna Freud Centre
Becoming CEO at the Samaritans: Catherine Johnstone
Catherine Johnstone, CEO, The Samaritans
Catherine Johnstone, CEO, The Samaritans
Becoming CEO at the Samaritans: A volunteer-led culture
Catherine Johnstone, CEO, The Samaritans
Catherine Johnstone, CEO, The Samaritans
Becoming CEO at the Samaritans: No "top dog"
Catherine Johnstone, CEO, The Samaritans
Catherine Johnstone, CEO, The Samaritans
Challenges of securing donor income: How is the Anna Freud Centre funded?
Peter Fonagy, Chief Executive, the Anna Freud Centre
Peter Fonagy, Chief Executive, the Anna Freud Centre
Challenges of securing donor income: Longer term solutions
Peter Fonagy, Chief Executive, the Anna Freud Centre
Peter Fonagy, Chief Executive, the Anna Freud Centre
Challenges of securing donor income: Finding potential donors
Peter Fonagy, Chief Executive, the Anna Freud Centre
Peter Fonagy, Chief Executive, the Anna Freud Centre
Challenges of securing donor income: Simplifying
Peter Fonagy, Chief Executive, the Anna Freud Centre
Peter Fonagy, Chief Executive, the Anna Freud Centre
Knowing what donors want to know: Challenges
Kevin Kibble, Development Director, The Supporter Development Team
Kevin Kibble, Development Director, The Supporter Development Team
Knowing what donors want to know: Changing donor demographics
Kevin Kibble, Development Director, The Supporter Development Team
Kevin Kibble, Development Director, The Supporter Development Team
Knowing what donors want to know: What donors expect in return
Kevin Kibble, Development Director, The Supporter Development Team
Kevin Kibble, Development Director, The Supporter Development Team
Knowing what donors want to know: Charities that have adapted well
Kevin Kibble, Development Director, The Supporter Development Team
Kevin Kibble, Development Director, The Supporter Development Team
Knowing what donors want to know: Why is donor engagement such a struggle?
Kevin Kibble, Development Director, The Supporter Development Team
Kevin Kibble, Development Director, The Supporter Development Team
In Memoriam Donations: Why In Memoriam giving is relevant
Kevin Kibble, Development Director, the Supporter Development Team
Kevin Kibble, Development Director, the Supporter Development Team
In Memoriam Donations: What charities are "suitable"?
Kevin Kibble, Development Director, the Supporter Development Team
Kevin Kibble, Development Director, the Supporter Development Team
The process of innovation: What innovation means
Ron Green, Managing Director, Innvente Solutions
Ron Green, Managing Director, Innvente Solutions
The process of innovation: Mechanics of change
Ron Green, Managing Director, Innvente Solutions
Ron Green, Managing Director, Innvente Solutions
The process of innovation: Innovation in the current climate
Ron Green, Managing Director, Innvente Solutions
Ron Green, Managing Director, Innvente Solutions
The process of innovation: The role of knowledge in innovation
Ron Green, Managing Director, Innvente Solutions
Ron Green, Managing Director, Innvente Solutions
The process of innovation: Protecting your ideas
Ron Green, Managing Director, Innvente Solutions
Ron Green, Managing Director, Innvente Solutions
Innovation in the charity sector: The key factors
Ron Green, Managing Director, Innvente Solutions
Ron Green, Managing Director, Innvente Solutions
Innovation in the charity sector: The benefits
Ron Green, Managing Director, Innvente Solutions
Ron Green, Managing Director, Innvente Solutions
Innovation in the charity sector: How the third sector is changing
Ron Green, Managing Director, Innvente Solutions
Ron Green, Managing Director, Innvente Solutions
Innovation in the charity sector: Convincing trustees of the need for change
Ron Green, Managing Director, Innvente Solutions
Ron Green, Managing Director, Innvente Solutions
Innovation in the charity sector: Who holds responsibility?
Ron Green, Managing Director, Innvente Solutions
Ron Green, Managing Director, Innvente Solutions
Innovation in the charity sector: Examples of innovation
Ron Green, Managing Director, Innvente Solutions
Ron Green, Managing Director, Innvente Solutions
About this Knowledge Centre
Introduction to the Not for Profit Knowledge Centre
by Tracey Reddings, Knowledge Centre Director, Knowledge Peers Plc
by Tracey Reddings, Knowledge Centre Director, Knowledge Peers Plc
Collaboration
Partnerships: key to success for a green social enterprise
Colin Crooks, Chief Executive, Green-Works
Colin Crooks, Chief Executive, Green-Works
Corporate Governance & Executive Management
Creating the right Governance Structure at WRVS, part 1: the charity's background
Lynne Berry, Chief Executive, WRVS
Lynne Berry, Chief Executive, WRVS
Charity governance: St Andrew's governance structure
Philip Sugarman, CEO, St Andrew's Healthcare
Philip Sugarman, CEO, St Andrew's Healthcare
Charity governance: The need for an effective Board
Philip Sugarman, CEO, St Andrew's Healthcare
Philip Sugarman, CEO, St Andrew's Healthcare
Charity governance: About St Andrew's Healthcare
Philip Sugarman, CEO, St Andrew's Healthcare
Philip Sugarman, CEO, St Andrew's Healthcare
Effective Governance: CEO and Board relationship in a not-for-profit organisation
Tom Flood, Chief Executive, BTCV
Tom Flood, Chief Executive, BTCV
Strategy development at the Samaritans: How things have changed
Catherine Johnstone, CEO, The Samaritans
Catherine Johnstone, CEO, The Samaritans
Strategy development at the Samaritans: A simple message
Catherine Johnstone, CEO, The Samaritans
Catherine Johnstone, CEO, The Samaritans
Effective Governance: Building an effective Board
Jan Tallis, CEO, School-Home Support
Jan Tallis, CEO, School-Home Support
Maintaining an effective Board: Introduction
Julia Middleton, CEO, Common Purpose
Julia Middleton, CEO, Common Purpose
Maintaining an effective Board: Motivating factors
Julia Middleton, CEO, Common Purpose
Julia Middleton, CEO, Common Purpose
Maintaining an effective Board: Changes and adaptations
Julia Middleton, CEO, Common Purpose
Julia Middleton, CEO, Common Purpose
Maintaining an effective Board: Size and functions of the Board
Julia Middleton, CEO, Common Purpose
Julia Middleton, CEO, Common Purpose
Maintaining an effective Board: Managing the Board
Julia Middleton, CEO, Common Purpose
Julia Middleton, CEO, Common Purpose
Maintaining an effective Board: What makes a good Chair?
Julia Middleton, CEO, Common Purpose
Julia Middleton, CEO, Common Purpose
Maintaining an effective Board: Board review procedures
Julia Middleton, CEO, Common Purpose
Julia Middleton, CEO, Common Purpose
Governing a major charity merger: Introduction
Mark Harvey, Company Secretary, Age UK
Mark Harvey, Company Secretary, Age UK
Governing a major charity merger: The impetus behind the merger
Mark Harvey, Company Secretary, Age UK
Mark Harvey, Company Secretary, Age UK
Governing a major charity merger: The pre-merger structures
Mark Harvey, Company Secretary, Age UK
Mark Harvey, Company Secretary, Age UK
Governing a major charity merger: Priorities
Mark Harvey, Company Secretary, Age UK
Mark Harvey, Company Secretary, Age UK
The practical implications of merging two major charities: Introduction
Mark Harvey, Company Secretary, Age UK
Mark Harvey, Company Secretary, Age UK
The practical implications of merging two major charities: Logistical problems
Mark Harvey, Company Secretary, Age UK
Mark Harvey, Company Secretary, Age UK
The practical implications of merging two major charities: Due diligence
Mark Harvey, Company Secretary, Age UK
Mark Harvey, Company Secretary, Age UK
The practical implications of merging two major charities: Effects on staff
Mark Harvey, Company Secretary, Age UK
Mark Harvey, Company Secretary, Age UK
The practical implications of merging two major charities: Effects on activities
Mark Harvey, Company Secretary, Age UK
Mark Harvey, Company Secretary, Age UK
The practical implications of merging two major charities: Senior recruitments
Mark Harvey, Company Secretary, Age UK
Mark Harvey, Company Secretary, Age UK
The practical implications of merging two major charities: Difficult moments
Mark Harvey, Company Secretary, Age UK
Mark Harvey, Company Secretary, Age UK
Charity governance: The role of St Andrew's NEDs
Philip Sugarman, CEO, St Andrew's Healthcare
Philip Sugarman, CEO, St Andrew's Healthcare
Charity governance: The successful charity Chairperson
Philip Sugarman, CEO, St Andrew's Healthcare
Philip Sugarman, CEO, St Andrew's Healthcare
The CEO/Chairman relationship: The desirable relationship
Laurie South, Chief Executive, The Prime Initiative
Laurie South, Chief Executive, The Prime Initiative
The CEO/Chairman relationship: How to find experienced trustees
Laurie South, Chief Executive, The Prime Initiative
Laurie South, Chief Executive, The Prime Initiative
Creating an effective, durable operation
Responding to Downturn: Implementing redundancy
Jacqueline Davis, Chief Executive, Community Connections
Jacqueline Davis, Chief Executive, Community Connections
Responding to downturn in a not-for-profit organisation: The strategic view
Tom Flood, Chief Executive, BTCV
Tom Flood, Chief Executive, BTCV
Donor engagement
Interactive technology in charities: Comic Relief & Sport Relief
Caroline Lien, Operations Director, Comic Relief & Sport Relief
Caroline Lien, Operations Director, Comic Relief & Sport Relief
Interactive technology in charities: Four key areas of benefit
Caroline Lien, Operations Director, Comic Relief & Sport Relief
Caroline Lien, Operations Director, Comic Relief & Sport Relief
Interactive technology in charities: Approaches to innovation
Caroline Lien, Operations Director, Comic Relief & Sport Relief
Caroline Lien, Operations Director, Comic Relief & Sport Relief
Interactive technology in charities: The Devon Air Ambulance Trust
Sarah Burden, PR Manager, The Devon Air Ambulance Trust
Sarah Burden, PR Manager, The Devon Air Ambulance Trust
Interactive technology in charities: Who gets involved with social media?
Sarah Burden, PR Manager, The Devon Air Ambulance Trust
Sarah Burden, PR Manager, The Devon Air Ambulance Trust
Interactive technology in charities: Mission statement from the event organisers
Andrew Darling, Communications Director, AIME
Andrew Darling, Communications Director, AIME
Interactive technology in charities: The need for mobile donations
Simone Schmidlkofer, President, Cause2Connect
Simone Schmidlkofer, President, Cause2Connect
Interactive technology in charities: Making mobile accessible for small charities
Simone Schmidlkofer, President, Cause2Connect
Simone Schmidlkofer, President, Cause2Connect
Interactive technology in charities: Why social media is a must
Alex Pashby, Community Manager, JustGiving
Alex Pashby, Community Manager, JustGiving
Interactive technology in charities: Senior executives should lead
Alex Pashby, Community Manager, JustGiving
Alex Pashby, Community Manager, JustGiving
Interactive technology in charities: About the 1Goal campaign
Rupert Daniels, Founding Partner, y6Media Ltd
Rupert Daniels, Founding Partner, y6Media Ltd
Interactive technology in charities: Reaching a mass market
Rupert Daniels, Founding Partner, y6Media Ltd
Rupert Daniels, Founding Partner, y6Media Ltd
Interactive technology in charities: Privacy
Rupert Daniels, Founding Partner, y6Media Ltd
Rupert Daniels, Founding Partner, y6Media Ltd
Interactive technology in charities: Getting commercial expertise on board
Rupert Daniels, Founding Partner, y6Media Ltd
Rupert Daniels, Founding Partner, y6Media Ltd
Donor engagement: Introduction to the Institute of Fundraising
Tanya Steele, Trustee, Institute of Fundraising
Tanya Steele, Trustee, Institute of Fundraising
Donor engagement: Current trends in fundraising
Tanya Steele, Trustee, Institute of Fundraising
Tanya Steele, Trustee, Institute of Fundraising
Donor engagement: Diversifying income streams
Tanya Steele, Trustee, Institute of Fundraising
Tanya Steele, Trustee, Institute of Fundraising
Donor engagement: Major challenges
Tanya Steele, Trustee, Institute of Fundraising
Tanya Steele, Trustee, Institute of Fundraising
Donor engagement: Demonstrating an impact
Tanya Steele, Trustee, Institute of Fundraising
Tanya Steele, Trustee, Institute of Fundraising
Donor engagement: Innovative approaches
Tanya Steele, Trustee, Institute of Fundraising
Tanya Steele, Trustee, Institute of Fundraising
Donor engagement: Don't forget volunteers
Tanya Steele, Trustee, Institute of Fundraising
Tanya Steele, Trustee, Institute of Fundraising
In Memoriam Donations: Introduction
Kevin Kibble, Development Director, the Supporter Development Team
Kevin Kibble, Development Director, the Supporter Development Team
Funding Your Objectives
Views on “Chugging” and how Livability use door to door sales activity to attract donors
John Chamberlain, Fundraising & Marketing Director, Livability
John Chamberlain, Fundraising & Marketing Director, Livability
Donor engagement: IFDS' partnership with Centrepoint
Julian Rice, Head of Marketing, IFDS
Julian Rice, Head of Marketing, IFDS
Donor Engagement: Livability (part 1)
John Chamberlain, Fundraising & Marketing Director, Livability
John Chamberlain, Fundraising & Marketing Director, Livability
Donor recruitment at WWF: Background to fundraising at WWF
Tobin Aldrich, Director of Fundraising
Tobin Aldrich, Director of Fundraising
Donor engagement: Understanding Stonewall's donor base
Laura Doughty, Director of Fundraising and Communications, Stonewall
Laura Doughty, Director of Fundraising and Communications, Stonewall
Venture Philanthropy: Social Investment Funding for social enterprises
Cliff Prior, Chief Executive, UnLtd
Cliff Prior, Chief Executive, UnLtd
Working with corporate donors: Introduction to the Trust
Jeanette Grose, Director of Operations and Development, Every Child a Chance Trust
Jeanette Grose, Director of Operations and Development, Every Child a Chance Trust
Working with corporate donors: Telling the story
Jeanette Grose, Director of Operations and Development, Every Child a Chance Trust
Jeanette Grose, Director of Operations and Development, Every Child a Chance Trust
Working with corporate donors: Keeping donors involved
Jeanette Grose, Director of Operations and Development, Every Child a Chance Trust
Jeanette Grose, Director of Operations and Development, Every Child a Chance Trust
Working with corporate donors: Lessons learnt
Jeanette Grose, Director of Operations and Development, Every Child a Chance Trust
Jeanette Grose, Director of Operations and Development, Every Child a Chance Trust
Working with corporate donors: Maintaining momentum
Jeanette Grose, Director of Operations and Development, Every Child a Chance Trust
Jeanette Grose, Director of Operations and Development, Every Child a Chance Trust
Working with corporate donors: Getting the communication right
Jeanette Grose, Director of Operations and Development, Every Child a Chance Trust
Jeanette Grose, Director of Operations and Development, Every Child a Chance Trust
Working with corporate donors: Barclays' involvement
Jeanette Grose, Director of Operations and Development, Every Child a Chance Trust
Jeanette Grose, Director of Operations and Development, Every Child a Chance Trust
Implementing a fundraising strategy: Introduction
Guy North, Executive Director of Marketing, Victim Support
Guy North, Executive Director of Marketing, Victim Support
Implementing a fundraising strategy: Paving the way
Guy North, Executive Director of Marketing, Victim Support
Guy North, Executive Director of Marketing, Victim Support
Implementing a fundraising strategy: Raising the profile
Guy North, Executive Director of Marketing, Victim Support
Guy North, Executive Director of Marketing, Victim Support
Implementing a fundraising strategy: Creating a fundraising culture
Guy North, Executive Director of Marketing, Victim Support
Guy North, Executive Director of Marketing, Victim Support
Implementing a fundraising strategy: Market analysis and research
Guy North, Executive Director of Marketing, Victim Support
Guy North, Executive Director of Marketing, Victim Support
Implementing a fundraising strategy: The five-year strategy
Guy North, Executive Director of Marketing, Victim Support
Guy North, Executive Director of Marketing, Victim Support
Donor engagement: reaching new donors through events
Laura Doughty, Director of Fundraising and Communications, Stonewall
Laura Doughty, Director of Fundraising and Communications, Stonewall
Donor recruitment at WWF: What works and what doesn't?
Tobin Aldrich, Director of Fundraising
Tobin Aldrich, Director of Fundraising
Donor recruitment at WWF: Matching donor expectations
Tobin Aldrich, Director of Fundraising
Tobin Aldrich, Director of Fundraising
Donor engagement: effective organisation and targeting
Laura Doughty, Director of Fundraising and Communications, Stonewall
Laura Doughty, Director of Fundraising and Communications, Stonewall
Donor engagement: Stonewall's major donor programme
Laura Doughty, Director of Fundraising and Communications, Stonewall
Laura Doughty, Director of Fundraising and Communications, Stonewall
Donor recruitment at WWF: The role of the Internet
Tobin Aldrich, Director of Fundraising
Tobin Aldrich, Director of Fundraising
The challenges of Donor Engagement part 1: Introduction and scale
Jackie Worrall, Director of Policy and Public Affairs, NACRO
Jackie Worrall, Director of Policy and Public Affairs, NACRO
The challenges of Donor Engagement part 1: Scale of engagement
Jackie Worrall, Director of Policy and Public Affairs, NACRO
Jackie Worrall, Director of Policy and Public Affairs, NACRO
The challenges of Donor Engagement part 1: Divisions of funding
Jackie Worrall, Director of Policy and Public Affairs, NACRO
Jackie Worrall, Director of Policy and Public Affairs, NACRO
The challenges of Donor Engagement part 1: Challenges in selling
Jackie Worrall, Director of Policy and Public Affairs, NACRO
Jackie Worrall, Director of Policy and Public Affairs, NACRO
The challenges of donor engagement part 2: Including the donor
Jackie Worrall, Director of Strategy and Public Affairs, NACRO
Jackie Worrall, Director of Strategy and Public Affairs, NACRO
The challenges of donor engagement part 2: Major stakeholders
Jackie Worrall, Director of Strategy and Public Affairs, NACRO
Jackie Worrall, Director of Strategy and Public Affairs, NACRO
The challenges of donor engagement part 2: Attracting donors
Jackie Worrall, Director of Strategy and Public Affairs, NACRO
Jackie Worrall, Director of Strategy and Public Affairs, NACRO
The challenges of donor engagement part 2: Consistency of donor desires
Jackie Worrall, Director of Strategy and Public Affairs, NACRO
Jackie Worrall, Director of Strategy and Public Affairs, NACRO
The challenges of donor engagement part 2: Donors' reactions
Jackie Worrall, Director of Strategy and Public Affairs, NACRO
Jackie Worrall, Director of Strategy and Public Affairs, NACRO
The challenges of donor engagement part 2: Changes
Jackie Worrall, Director of Strategy and Public Affairs, NACRO
Jackie Worrall, Director of Strategy and Public Affairs, NACRO
Donor engagement part 2: Keeping supporters onside
John Chamberlain, Fundraising and Marketing Director, Livability
John Chamberlain, Fundraising and Marketing Director, Livability
Donor engagement part 2: Direct marketing
John Chamberlain, Fundraising and Marketing Director, Livability
John Chamberlain, Fundraising and Marketing Director, Livability
Donor engagement part 2: Making donors feel welcome
John Chamberlain, Fundraising and Marketing Director, Livability
John Chamberlain, Fundraising and Marketing Director, Livability
Donor engagement part 2: The feedback process
John Chamberlain, Fundraising and Marketing Director, Livability
John Chamberlain, Fundraising and Marketing Director, Livability
Donor engagement: The Centrepoint Sleep Out
John Raynham, Head of Fundraising, Centrepoint
John Raynham, Head of Fundraising, Centrepoint
Donor engagement: Donor engagement improvements
John Raynham, Head of Fundraising, Centrepoint
John Raynham, Head of Fundraising, Centrepoint
Donor engagement: Celebrity Ambassadors
John Raynham, Head of Fundraising, Centrepoint
John Raynham, Head of Fundraising, Centrepoint
Donor engagement: The role of HRH Prince William
John Raynham, Head of Fundraising, Centrepoint
John Raynham, Head of Fundraising, Centrepoint
Donor engagement: Direct marketing
John Raynham, Head of Fundraising, Centrepoint
John Raynham, Head of Fundraising, Centrepoint
Donor engagement: Trustee engagement
John Raynham, Head of Fundraising, Centrepoint
John Raynham, Head of Fundraising, Centrepoint
Donor engagement: Corporate and individual donors
John Raynham, Head of Fundraising, Centrepoint
John Raynham, Head of Fundraising, Centrepoint
Donor engagement: Treatment received as a corporate donor
Julian Rice, Head of Marketing, IFDS
Julian Rice, Head of Marketing, IFDS
Donor engagement: Effects on staff motivation
Julian Rice, Head of Marketing, IFDS
Julian Rice, Head of Marketing, IFDS
Donor engagement: Small charities, large donors
Julian Rice, Head of Marketing, IFDS
Julian Rice, Head of Marketing, IFDS
Donor engagement: What to donate
Julian Rice, Head of Marketing, IFDS
Julian Rice, Head of Marketing, IFDS
Donor Engagement: How is Prime Initiative funded?
Laurie South, CEO, Prime Initiative
Laurie South, CEO, Prime Initiative
Donor Engagement: Major corporate sponsors
Laurie South, CEO, Prime Initiative
Laurie South, CEO, Prime Initiative
Donor Engagement: Managing corporate sponsors
Laurie South, CEO, Prime Initiative
Laurie South, CEO, Prime Initiative
Donor Engagement: Securing corporate sponsorship
Laurie South, CEO, Prime Initiative
Laurie South, CEO, Prime Initiative
Donor Engagement: Corporate sponsor influence & return on investment
Laurie South, CEO, Prime Initiative
Laurie South, CEO, Prime Initiative
Donor Engagement: Sticking to your objectives
Laurie South, CEO, Prime Initiative
Laurie South, CEO, Prime Initiative
Donor engagement at a small charity: Understanding the donor base
Hannah Watson, Head of Fundraising, Book Aid International
Hannah Watson, Head of Fundraising, Book Aid International
Donor engagement at a small charity: Communication and involvement
Hannah Watson, Head of Fundraising, Book Aid International
Hannah Watson, Head of Fundraising, Book Aid International




